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Refund Policy

A legal disclaimer

Last updated: April 18, 2026

Website: https://www.dvisionpaintingandrenovation.com/
Contact: 236-877-5600 | dvisionestimates@gmail.com

This Refund & Cancellation Policy explains how refunds are handled for DVision Painting & Renovation (“DVision”, “we”, “us”) for renovation and new-build services. It is written for transparency and to reduce misunderstandings. It is not legal advice.

Important: If you have a signed estimate/contract, the written agreement (and any change orders) governs payment and cancellation terms. Nothing in this policy limits consumer rights that cannot be limited under applicable law.

 

1) What this policy applies to

 

This policy applies to:

  • Deposits, pre-construction fees, and payments made toward renovation/new build services

  • Scheduling cancellations or project termination requests

It does not apply to manufacturer warranties for third-party products (flooring, fixtures, appliances, etc.).

 

2) Estimates and consultations
 

  • Estimates are generally free unless we clearly state a fee in advance (for example, detailed planning/measurements/design assistance).

  • If a pre-construction / design / planning fee is charged, that fee is for time already spent and is non-refundable once the work is delivered or performed, unless we agree otherwise in writing.

 

3) Deposits and progress payments

 

A) Deposits
 

Deposits are typically used to:

  • reserve time on our schedule,

  • cover project setup/pre-construction work,

  • order materials and secure subcontractor time.

Deposit refunds depend on what has already happened, including any non-recoverable costs (special-order materials, supplier restocking fees, committed subcontractor charges, permits, etc.).

 

B) Progress payments

 

Progress payments cover work completed to date and committed costs. Once a project phase is completed (or costs are committed), those payments are not refundable.

 

4) Client cancellation before work starts

 

If you cancel before on-site work begins, we will refund the amount paid minus:

  • any pre-construction work already completed (planning, site meetings, estimating that involved paid time, ordering coordination),

  • any non-recoverable costs already incurred (materials orders, supplier restocking fees, subcontractor booking/cancellation fees, permit/inspection fees),

  • reasonable administrative costs directly related to your project.

If no costs have been incurred and no time has been spent beyond a typical estimate, we will refund the deposit in full.

 

5) Client cancellation after work starts (or project termination)

 

If you cancel after on-site work begins, or ask to terminate the project mid-way:

  • you remain responsible for all work completed to date, plus materials purchased, plus committed costs (including subcontractors scheduled/used), plus any approved change orders.

  • any refund (if applicable) is calculated as:
    Total paid – (work completed + materials purchased + committed costs + applicable fees)

If payments received are less than the value of work performed and costs committed, you agree to pay the outstanding balance.

 

6) Special-order and custom materials

 

Many renovation/new build projects involve special-order items (custom cabinets, tile lots, special trim, fixtures, etc.). These items are often non-returnable or subject to restocking fees.

  • If special-order materials have been ordered, deposits used toward those orders are generally non-refundable.

  • If a supplier accepts a return, any credit received (minus restocking/shipping fees) may be applied back to the project balance where appropriate.

 

7) Delays, rescheduling, and access issues

 

If work is delayed due to:

  • lack of access to the site,

  • client-requested schedule changes,

  • late selections/approvals,

  • other client-side delays,

we may need to reschedule your project. Additional costs (including remobilization, trade rebooking, or storage fees) may apply and are not refundable.

 

8) Deficiencies and warranty work (refund vs repair)

 

Construction work is not refunded like retail products.

If you believe something is not completed correctly:

  1. Contact us in writing with details and photos (if possible).

  2. We’ll schedule a review.

  3. If it’s a workmanship issue covered under our agreement, our standard remedy is repair/adjustment, not a refund—unless otherwise required by law or agreed in writing.

 

9) How to request a refund (if applicable)

 

Send an email to dvisionestimates@gmail.com with:

  • your name and project address,

  • the reason for the request,

  • the payment date/amount,

  • any relevant documents/photos.

We aim to respond within 5 business days and, if a refund is approved, process it within a reasonable timeframe. (Bank processing times vary.)

 

10) Statutory cancellation rights (BC)

 

Certain consumer contracts may have cancellation rights under BC consumer protection laws depending on how/where the contract was formed and whether required contract information was provided. If a contract is missing required content, consumers may have extended cancellation rights.
If a transaction is considered a direct sales (door-to-door) contract, there may be specific cooling-off rules and refund timelines.

 

11) Contact

 

DVision Painting & Renovation
Phone: 236-877-5600
Email: dvisionestimates@gmail.com

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